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Our website uses Live Data Inventory. All products, pricing and availability of the products are live each time you refresh your web page. We do not take orders for what we do not have. All ordering, price quotes, stock status, and shipping quotes are done directly online, no exceptions. We do not accept phone or fax or e-mail, orders or quotes. All pricing quotes on products and shipping are per the website.
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Dreamhardware.com only offer limited technical assistance on limited amount of products (motherboards, Video cards, hard drives). We cannot offer advice on compatibility of items. We are quality retailers with low prices. On most products we provide a PRODUCT DETAILS link (There are usually several images so be sure to view them all! What you see is what you get.) to obtain information about our products. Please contact the manufacturers for accurate answers to your technical questions and compatibility.
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We do not do special orders. All the products we sell are contained on our website. If the item you are looking for is not on our website, we are not currently selling that item.
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All the products we sell are contained on our website. You can also visit our www.unitedmicro.net web site and check for some closeouts, used and refurbished items. If the item you are looking for is not on our websites, we are not currently selling that item. We do not do special orders.
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Dreamhardware.com provides the PRODUCT LINK, DETAILED SPECS and SEE IT link for our customers benefit. In most cases these will answer any questions about the product. If further technical assistance is needed, use the PRODUCT LINK to contact the manufacturer for the most accurate information. Dreamhardware.com does not offer any technical assistance and cannot advise on the compatibility of the items we sell. Also, most of our manufacturers URL's are located here
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We run into this situation all the time. This happens mostly with AMD chips due to various FSB speeds. It has to do with the chip and bios setting. Your Motherboard timing setting (cpu clock speed) in the BIOS will be default at the lower speed in case you install a CPU chip running at 200MHz FSB. When installing a 266MHz or higher FSB, your Motherboard must firstly support this and you must have a qualified Technician make sure the settings are correct in the MB for the type of CPU you installed. If not, your CPU is basically under-clocked and will show running at a slower than rated speed. Call AMD at 408-749-3060 and they will walk you through the re-set. Also, you can try AMD's web based Technical Support.
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We do not sell what we do not have in stock. Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website.
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UNLESS directly specified by the product description or title, we do not guarantee revision or version numbers. We ship what we have, when we have it. Generally, our stock moves so fast that we have the latest version or revision of everything. Dreamhardware.com cannot tag a particular version or revision for a particular order and make sure the warehouse picks that box or item when your sales order comes up.
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Sorry, Dreamhardware.com does not build, assemble or test computer components.
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We do not offer any technical assistance. We also do not offer advice on compatibility of items. We sell ONLY individual Hardware and Software items. We are not technicians, only quality retailers with low prices. Please contact the manufacturers for accurate answers to your technical questions.
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Occasionally we will post the Estimated Time of Arrival (ETA) on our website on popular items. Otherwise, we do not offer ETA on product due to the constantly changing nature of information in our industry. We provide the Auto-Notify button for your convenience. Products we leave listed on our website but showing out of stock we expect to be back in stock within a week or so. If we know a product will be out of stock for a longer period, we will take the product's listing off our website.
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No. There are to many products that we do not carry. Actually we carry just the items that are popular and which can be offered at a considerable value to our customers.
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Dreamhardware.com does not offer any price guarantee. The prices in our industry change too often, too fast, for us to offer any such guarantee. If the order has not shipped, you can cancel the order and replace online to take advantage of the new prices. All prices are as is, at the time of sale.
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Aside from certain items that are designated on our website, our enormous stock moves way to fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have, when we have it.
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Yes. Go to Dreamhardware.com and click on Support / Customer Support
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The retail and OEM versions usually will have the same exact product, however the retail version usually will come with bundled software, retail packaging, and more bells and whistles so to speak. OEM (Original Equipment Manufacturer), White Box, Brown Box versions will come with the actual product and sometimes the drivers, but not much else. No special packaging or software. Usually, the retail version will be accompanied by a longer warranty. The OEM version is more for people who build systems and know what they are doing and do not require any extras.
Suggestion: Please visit the manufacturer's website to see what is included with the retail model. The manufacturer's site will likely NOT indicate what is included for OEM items. Instead, use our "More Images" link to see exactly how the item will ship.
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The refurbished items have been opened and touched and/or returned. They should all be considered OEM, bare bones products. Because their origins can come from desperately different situations sometimes they come with some extras or in retail boxes. The refurbishment is by the manufacturer. There should be nothing wrong with them but they have only 15 days warranty period. So, if you purchase one, please check it out right away to avoid any problems. They should be just as the factory released them in an OEM condition. No extras.
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Customer service cannot physically get a hold of a particular product to describe it for you. Volume is too big, operation is too fast. All the information we have for each item is on our website. Please use the "PRODUCT LINK" and "SEE IT" link and "DETAILED SPECS" link for information on the product.
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Refurbished items come with a 15-day warranty from the date of the invoice only. No exceptions. The manufacturer may or may not extend to you any other warranty. This is beyond our control.
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OEM CPU's --
Refund: 7 days from the date of invoice
Repair/replace: 30 days from date of invoice
Retail CPU's --
Refund: 7 days from the date of invoice
Repair/Replace: Contact the Manufacturer for Warranty. The manufacturer generally offers a 3-year warranty.
Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physically damaged. Dreamhardware.com cannot honor warranty for CPU's that have bent pins, cracked or chipped cores, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
If our site states "Lifetime Warranty" that product warranty is covered by Dreamhardware.com to the initial end user who bought the item from Dreamhardware.com.
Most other items are 30-day refund from date of invoice and 1-year repair/replace, unless otherwise specified on by the item's description at the time of purchase.
Retail box items are warranted by the Manufacturer after 30 days from the invoice date. Dreamhardware.com will service our customers for Retail Box items during the first 30 days of purchase. If any manufacturer does not service end users, such as "only overseas" type with no contact or RMA procedures, Dreamhardware.com will honor the warranty listed on our website at the time of purchase.
OEM items come with a 1-year warranty, unless otherwise advertised, directly by Dreamhardware.com.
Refurbished items have only a 15-day warranty. No exception!
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Warranty:
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All OEM CPU's carry a limited 30-day warranty.
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All retail CPU's carry a 3-year manufacturer warranty and must be serviced by the original manufacturer.
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For all CPU's, Dreamhardware.com will not cross-ship.
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All defective and DOA CPU's will be replaced upon return.
Refund:
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All CPU's can only be refunded within the first 7 days from invoice date, and must be post marked within 7 days, no exceptions.
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All defective and DOA CPU' s will be replaced, not refunded.
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All refunds, including defective and DOA CPU's, will be charged a 15% restocking fee.
Announcing the CPU as defective but wanting a Refund does not waive the restocking fee. Defective CPU's will be replaced, not refunded
Physical damage to any product will void the product's warranty. Improper Installation of CPU fans and Improper clocking will cause CPUs to Chip. ALL CPUs that are chipped, burnt or have bent pins are considered physically damage. Dreamhardware.com will not replace or refund CPUs that are physically damaged. This may include but is not limited to improper handling and any kind of physical damage not caused by normal use. Bent pins are a common site in physical damaged cpu's. Forcing the chip into place will never solve the problem but will only result in voiding the warranty. AMD and Intel will not take these kinds of CPU's back from Dreamhardware.com Therefore; Dreamhardware.com must return any physical damaged cpu to the customer at the customer's loss.
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If our site states "Lifetime Warranty" Dreamhardware.com covers that product's warranty.
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These items may not be purchased without another non-software item from our store. Any non-software item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.
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For your convenience, Dreamhardware.com does it's best to advertise any current rebates on our web site. The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly. The manufacturer and not Dreamhardware.com issue manufacturer rebates.
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These items come exactly as they are described. You will only receive the bare drive or the bare card. These items are brand new, however they are purchased in bulk, and will not accompany any documentation, software, or accessories.
Suggestion: Most drivers and documentation can be downloaded from the manufacturer's web site. Use our "See it" link to see exactly what you get with all items.
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On most items you can get a refund in the first 30 days. The exception being CPU's for which a refund is available for 7 days from the date of the invoice. Other exceptions may be noted on our website. 15% restocking fee will apply for any other reason than replacing a defective product. Additional deduction will be made for CPU or Memory depending on current market value.
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Product FAQs
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