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The credit applied is always charged back to your credit card. We do not have store credit. We keep all accounts balanced. If we can help you in a timely manner, we will apply any due credit to another order. However, we were unaware of your intentions or the situation, there is nothing we can do if the credit has already been issued back.
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It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement. After dreamhardware.com issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 2-3 business days.
This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchants bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.
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If the shipment is "returned to shipper", we receive the package and then credit the credit card back in full, including shipping. This will automatically generate a Return Merchandise Authorization number and the email address on that order's account will receive a notice about this merchandise that has been returned.
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CREDIT FAQs
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